FAQ

GENERAL

  • About Ilm Finder

Ilm Finder is a special platform made for knowledge seekers who are eager to learn about Islam and its practices in detail through various classes and events. 

  • Getting started with Ilm Finder 
  1. Go to https://ilmfinder.qalby.io/ 
  2. Click the Sign Up button at the upper right corner of the page.
  3. Fill in your details accordingly.
  4. After you have completed the form fields, click Sign Up Now at the bottom of the page.
  • How to search for any specific classes or events?

You may use the Search bar function in the upper left corner of the page. Simply type in the title or keywords of the class or event you would like to search.

  • Where can I view the list of classes or events?

You can browse for classes and events on the homepage. 

All - View each and every class available on the website.

Popular - View any on-demand courses or events

Free and Paid - Browse free and paid classes or events conveniently 

  • How can I join classes or events?
  1. Choose any class or event
  2. Click ‘Buy Now’ to purchase
  3. Click ‘Pay to Proceed’
  4. Fill in your bank details and click ‘Pay’ to make the transaction
  5. Upon completing the transaction, you will receive an email of confirmation
  6. For free classes or events, click ‘Enroll Now’ to join
  • Where can I view the details of classes or events?

Click on any class or event you would like to enrol in. A brief description of the class or event such as date, duration and organizer will be displayed on the page. You can save the class or event by clicking the heart icon in the upper right corner for future view. 

 Under the same page, you are also able to purchase, add the selected class or event to the Calendar and share the events by clicking the share button.

 

  • Where can I submit my feedback for classes or events that I have followed?

Under My Account, click My Orders. Choose the class or event from the list and send in your feedback by clicking the Rate button.

  • My payment did not get through. To whom or where can I refer to? 

For any issues involving payment, you can reach us at inquiry@qalby.io

MY ACCOUNT

  • Do I have to Sign Up/ Log In to access Ilm Finder?

Ilm Finder is free to access but in order for members to join any classes or events, it requires a member to be logged in before accessing it.

  • Change Profile Picture
  1. Go to My Account
  2. Click the Edit button to Update your profile
  3. Choose File
  4. Select your image and click Open
  5. Scroll down and click Update to save your changes

 

  • Update Your Profile
  1. Go to My Account
  2. Click the Edit button to Update your profile
  3. You can update your details accordingly (About, Place Live and Education) 
  4. Scroll down and click Update to save your changes

 

  • Where can I view my Followers and Following?

Go to My Account and click Followers and Following to view

  • Change Password
  1. Click the drop-down menu on the right side of the page
  2. Click Change Password
  3. Key in your Current Password and New Password
  4. Retype the new password 
  5. Click Submit
  • Where can I view the classes or events that I have bookmarked?

Under My Account, click Bookmark on the left side of the page. Your bookmark list will appear under ‘My Wishlist’.

 

  • Where can I view classes and events that I have purchased?

To view any purchased classes or events, click on your profile and tap on My Orders to view. You can also view your completed and cancelled classes or events on the same page.